Privacy Policy

We may collect the following information from members and prospective members:

• Full Name
• Date of Birth
• Mobile Number
• Email Address
• Residential Address
• Government-issued ID (Aadhaar, PAN, Passport, Driving Licence, etc.)
• GST Details (if applicable)
• Payment Information
• Emergency Contact Details
• Travel Preferences
• Family Member Details
• IP Address, Browser & Usage Data

Your information may be collected and used for the following purposes:

• Membership registration and activation.
• Identity verification.
• Reservation and booking management.
• Customer support and grievance handling.
• Processing payments and maintaining records.
• Sending booking confirmations and travel-related communications.
• Providing promotional offers, newsletters, updates and membership-related information.
• Compliance with legal and regulatory requirements.
• Improving our products, services and customer experience.
• Fraud prevention, security and risk management.

By providing your contact details, you authorize Divine Dream Holidays to communicate with you through:

• Phone Calls
• SMS
• WhatsApp
• Email
• Push Notifications
• Other electronic channels

Such communications may include booking confirmations, reservation updates, membership reminders, AMC reminders, promotional offers, company announcements, and customer support communications.

Your information may be shared only when necessary with:

• Partner Hotels and Resorts
• Reservation Partners
• Payment Gateway Providers
• Banking Institutions
• Government Authorities (where legally required)
• Legal Advisors, Auditors and Regulatory Authorities
• Technology and IT Service Providers assisting our operations

We implement reasonable administrative, technical and organizational security measures to safeguard your personal information against unauthorized access, misuse, loss, alteration or disclosure.

Although we take every reasonable precaution, no method of electronic transmission or storage is completely secure. Therefore, absolute security cannot be guaranteed.

Your personal information shall be retained only for as long as necessary to:

• Maintain your membership.
• Provide membership services.
• Fulfil legal and regulatory obligations.
• Resolve disputes.
• Enforce contractual obligations.
• Maintain business records.

Certain information may continue to be retained after membership expiry or termination wherever required by applicable laws.

Our website may use cookies and similar technologies to:

• Improve website performance.
• Remember user preferences.
• Analyze website traffic.
• Enhance user experience.
• Improve website functionality.

You may disable cookies through your browser settings; however, certain website features may not function properly.

Members are responsible for:

• Providing accurate, complete and updated personal information.
• Informing Divine Dream Holidays of any changes in their contact details.
• Maintaining confidentiality of login credentials, where applicable.

The Company shall not be responsible for any loss arising due to incorrect or outdated information provided by the Member.

Our services are intended only for individuals who are legally competent to enter into a contract under applicable Indian laws.

We do not knowingly collect personal information directly from children below the age of 18 years without parental or legal guardian consent.

Our website, emails or communications may contain links to third-party websites, hotel partners, payment gateways or travel partners.

Divine Dream Holidays shall not be responsible for the privacy practices, content or policies of such third-party websites. Members are advised to review their respective Privacy Policies before sharing personal information.

Divine Dream Holidays reserves the right to amend, modify or update this Privacy Policy at any time without prior notice.

The latest version published by the Company shall be applicable to all users and members.

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising out of or relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the competent courts located at Bhopal, Madhya Pradesh.

For any questions regarding this Privacy Policy, data protection, membership services or privacy concerns, please contact: