Terms & Conditions

• Trial Pack: 1-Year Membership with 7 Nights / 8 Days of accommodation.
• 3-Year Membership: 5 Nights / 6 Days of accommodation every membership year. Valid for destinations within India.
• Long-Term Memberships: available in four tenures – 5 Years, 10 Years, 15 Years and 20 Years. Every tenure is available in two types, Select and Infinity, making a total of 8 Long-Term Memberships. Each Long-Term Membership gives 7 Nights / 8 Days of accommodation every membership year.
• The number of nights available every year (5 Nights or 7 Nights) is as per the membership plan chosen by the Member and mentioned in the membership confirmation.
• Destinations for the Trial Pack and Long-Term Memberships shall be as per the plan details.
• Stay includes Breakfast only. Any additional meal benefit is valid only as per Section 06.

• For every membership, the room category provided is a Family Room for 2 Adults + 2 Children (below 12 years), or 3 Adults. 1 Adult is considered equal to 2 Children below 12 years.
• Age categories: Infants (0–5 years) are free at hotels and are not counted in occupancy. Children are aged 5–12 years. Guests above 12 years are considered Adults.
• If the Member books a room for 2 Adults only, the nights are deducted on a pro-rata basis: 0.7 Night is deducted for every 1 Night of stay instead of 1 Night.
• Standard occupancy and extra bed or extra person charges, if any, shall be as per the booked room category and the hotel policy.

• All booking requests must be sent by email to: reservations@divinedreamholidays.com
• Booking requests may also be initiated through the Member Portal on the official website or through Customer Care, but a booking is valid only when it is confirmed in writing.

• Peak Season: Minimum 60 days prior booking request.
• Blackout Dates (Infinity Memberships only): Minimum 180 days prior booking request.
• Off-Peak Season: Minimum 15 days prior booking request.

Note: Late requests may not be accommodated.

• Blackout dates are available for booking ONLY in Infinity Memberships, subject to availability and written confirmation from Divine Dream Holidays.
• The Trial Pack, the 3-Year Membership and all Select Memberships do not have blackout dates. No bookings can be made or confirmed for blackout dates under these memberships.
• Trial, 3-Year, and Select memberships are NOT eligible to book during Blackout dates (Blackout dates are reserved exclusively for Infinity memberships).
• Blackout dates and the Peak / Off-Peak season criteria change every year as per the calendar.
• The Season Chart for the year will be shared with the Member on the registered email ID. The Member is advised to refer to the Season Chart before requesting a booking.

• Any extra offer, waiver (including any AMC waiver), complimentary benefit, gift or special commitment is valid ONLY if it is confirmed in writing from the official email ID of Divine Dream Holidays.
• Any offer, waiver or assurance given through personal WhatsApp, SMS, call, verbally or by any other mode by any sales representative shall not be treated as valid or binding on the company.

• All bookings are strictly subject to room availability.
• Divine Dream Holidays does not guarantee availability at any specific hotel, resort, destination, room category or travel date.
• Alternate properties, alternate dates or alternate destinations may be offered.

• Divine Dream Holidays operates through a network of partner hotels and resorts.
• Partner properties may be added, removed, upgraded or changed at any time without prior notice.
• The company reserves the right to offer equivalent alternatives whenever required.

• Unused nights from one membership year may be carried forward only to the immediately succeeding membership year.
• A member may utilize a maximum of 3 nights in advance from the following membership year.
• At any point, the maximum booking allowed in a single reservation shall be 8 nights.

• Blackout Date and Peak Season bookings: if the cancellation request is received at least 15 days before check-in, 100% of the nights of that booking will be credited back to the Member's account. After that, no nights will be credited.
• Off-Peak Season bookings: if the cancellation request is received at least 7 days (1 week) before check-in, the nights of that booking will be credited back to the Member's account. After that, no nights will be credited.
• Credited nights are added back to the Member's night balance only. They are not refunded in cash.
• Verbal requests through phone calls, WhatsApp, SMS or any other mode shall not be considered valid.
• Only cancellation requests received through the official email ID shall be accepted.

• AMC is applicable as per the membership plan chosen by the Member.
• AMC may be increased or decreased from time to time based on the inflation rate.

• Membership Fee is non-refundable after successful purchase.
• AMC once paid is also non-refundable.
• No refund shall be provided for unused nights, partially utilized benefits or non-utilization of membership.

• Provide correct personal details.
• Carry valid Government-issued photo identification during travel.
• Follow all hotel/resort rules and policies.
• Be responsible for any damages caused by them or accompanying guests.

• Check-in and Check-out timings shall be as per respective hotel policies.
• Early check-in or late check-out cannot be guaranteed.
• Security deposits, if required by hotels, shall be paid directly by the member.

The membership covers accommodation with breakfast only. The following shall be payable directly by the member wherever applicable: Lunch, Dinner, Transportation, Airfare, Train Tickets, Sightseeing, Personal Expenses, Resort Fees, and Taxes or Charges imposed by hotels or government authorities after booking.

• All complaints, concerns and feedback must be sent by email to: memberexperience@divinedreamholidays.com
• Booking requests and cancellations must NOT be sent to this email ID. They must be sent to reservations@divinedreamholidays.com as per Sections 03 and 10.

Divine Dream Holidays shall not be liable for cancellations, delays or non-performance caused due to natural disasters, government restrictions, war, epidemic, pandemic, strikes, weather conditions or any circumstances beyond its reasonable control.

Divine Dream Holidays reserves the right to amend, modify or update these Terms & Conditions whenever necessary. The latest version shall be applicable to all members.

• These Terms & Conditions shall be governed by the laws of India.
• In case of any dispute, the Member is requested to first write to memberexperience@divinedreamholidays.com so that it can be resolved amicably.
• Subject to the above, and without affecting any right of the Member under the Consumer Protection Act, 2019 or any other applicable law, the courts at Bhopal, Madhya Pradesh shall have jurisdiction over any dispute arising out of this membership.